Frequently Asked Questions

All gifts are packaged in Tissue Paper. 

No as most of our items are sent as gifts, all items are sent WITHOUT a packing slip or invoice.

At checkout, there is an area to write a note. Please leave your words there. They will be hand written onto a A6 card.

Please emailhello@otiandmarn.co.nz immediately if you wish to amend the order. Please note that we cannot guarantee amendments submitted after 3 hours as your order may already be in production. 

We have set the letter requirements per product which will look the best. I.e 7 letters for the Jellycats, 10 letters for the blankets etc. Please bear in mind that the longer the name, the smaller the appearance of the name will look.

Generally speaking yes but it’s best to DM us on Instagram or email us athello@otiandmarn.co.nz

Currently our turnaround time is displayed at the header of the website. This can change at short notice and may increase with demand. Once dispatched, you will likely receive your gift within 2-3 days, rural will be more.

New Zealand and Australia

No unfortuntely we no longer have a click & collect service. 

You will receive an automation notification to the email address you provide at the time your order was placed. Your dispatch notification will provide the tracking information and direct link to the courier provider we use.